Frequently asked questions
Quick answers about our products, shipping and orders. Can't find yours? Email info@3dkitchenhomeoffice.com and Honza will get back to you.
About our products
Will it fit my TM5 or TM6?
Our Thermomix range is designed for the TM7. The TM5 and TM6 are a different shape, so most pieces won't fit them. Where an item does fit the TM5 or TM6, the product description says so, like our Twisty Turney and Varoma holder. We also make a Scale Plate Adaptor and Motor Cover just for the TM6. Not sure about an item? Email us and we'll tell you straight.
What are your accessories made of?
Everything is printed in PETG, a tough, durable plastic that handles everyday kitchen use.
Can they go in the dishwasher?
No. The heat of a dishwasher cycle can warp almost any 3D printed plastic, including PETG, PLA and ABS. Wipe them with a damp cloth or wash them by hand in warm soapy water. Keep them away from Varoma steam and hot pans too.
Will I see print lines?
Yes, a little. 3D printing builds each piece in thin layers, so fine lines and small surface marks are normal. Every piece is checked before it's packed.
Who makes them?
Honza designs and prints everything on his own printers in Hamilton, Brisbane, and the family helps pack the orders. Nothing is outsourced or made overseas.
Are you part of Thermomix or Vorwerk?
No. We're an independent Brisbane business. Thermomix is a registered trademark of Vorwerk.
How do I order a personalised screen cover?
On the Personalised Screen Cover page, type the name or text and pick your text colour. It's printed just for you, so we can't change it once production starts.
Can you make something custom?
Yes. Our Custom Design, Name or Logo Screen Cover is in the shop, and many other items can be personalised too. We print designs, logos and text, not photos: a 3D printer can't reproduce a photo realistically, so send us a clear design or logo and we'll tell you if it will print well. For anything else, talk to us: email info@3dkitchenhomeoffice.com or tell us what you need on our 3D Printing on-demand page.
Shipping
When will my order ship?
Our regular range is kept in stock and usually ships the next business day, and always within 1 to 4 business days. Personalised, custom and seasonal items are made to order and need 2 to 10 business days before they ship. If your order has both, it ships together once everything is ready.
How long does delivery take?
Within Australia, 2 to 8 business days. Internationally, 7 to 28 business days depending on the country. These times are on top of the time it takes us to get your order ready.
Do you offer free shipping?
Yes. Australia from $79, New Zealand from $99, USA and Canada from $149, Europe from $169, and everywhere else from $185.99 (all in AUD). The cart shows how close you are.
Do you ship overseas?
Yes, to most countries, from Brisbane. Import duties or local taxes may apply when your parcel arrives, and they're paid by the buyer.
Will I get tracking?
Yes. You'll get an email with tracking once your order ships.
What is shipping protection?
It's an optional add-on in the cart. It covers your parcel if it's lost, stolen or damaged in transit. You can read how it works in our Shipping Protection policy.
Returns and problems
Can I return something?
Yes, within 14 days of delivery, if it's unused and in its original packaging. Return postage is paid by the buyer. Personalised and custom items can't be returned. If an item is faulty, contact us straight away and we'll make it right. EU customers can return within 14 days for any reason. Full details are in our Refund policy.
My item arrived damaged or wrong. What now?
Please email info@3dkitchenhomeoffice.com as soon as possible, and within 7 days of delivery at the latest, with your order number and a photo of the item and packaging. We'll tell you what to do next. If you added shipping protection, we send a replacement the same day for regular items, or within 2 to 4 days for personalised items.
Can I cancel my order?
Regular items can be cancelled within 24 hours of ordering, as long as we haven't created the shipping label yet. Once the label is made, the order can't be cancelled. Personalised and custom items are often printed soon after the order comes in, so contact us straight away. Once production has started, we can't cancel them.
Discounts and payment
Do you have a first-order discount?
Yes. Sign up in the popup for 5% off, or follow us on Facebook for a 10% code.
Can I use two discounts together?
No, one discount applies per order, and we apply the one that saves you the most automatically. Buy 2 or more TM7 accessories and save 5% on 2, 10% on 3 or 15% on 4 or more (build your kit). In Australia, orders over $120 also get 5% off and orders over $160 get 10% off. A discount code replaces an automatic discount rather than adding to it. Bundles are already discounted, so other discounts don't apply to them. Free shipping still applies.
How can I pay?
Credit and debit card, PayPal, Afterpay, Shop Pay, Apple Pay and Google Pay.
How do I contact you?
Email info@3dkitchenhomeoffice.com or call +61 497 559 802.