Frequently asked questions

Quick answers about our products, shipping and orders. Can't find yours? Email info@3dkitchenhomeoffice.com and Honza will get back to you.

About our products

Will it fit my TM5 or TM6?

What are your accessories made of?

Can they go in the dishwasher?

Will I see print lines?

Who makes them?

Are you part of Thermomix or Vorwerk?

How do I order a personalised screen cover?

Can you make something custom?

Shipping

When will my order ship?

How long does delivery take?

Do you offer free shipping?

Do you ship overseas?

Will I get tracking?

What is shipping protection?

Returns and problems

Can I return something?

My item arrived damaged or wrong. What now?

Can I cancel my order?

Discounts and payment

Do you have a first-order discount?

Can I use two discounts together?

How can I pay?

How do I contact you?